CASE STUDY

Crane Worldwide Logistics

Crane Worldwide Logistics is a large third party logistics company that serves many clients in the oil and gas industry around the world. With 107 locations in 25 different countries, they ship approximately 20 million kg of cargo per year, totaling over 1000 shipments per day. Material handling is one of the main activities at the distribution facilities in Houston, TX, where Crane piloted KINETIC REFLEX technology.

Finding insights in data

The workforce at the Crane's Texas facility was dealing with large shipments of heavy cargo on a daily basis when the pilot with REFLEX began, and back injuries were a number one concern for management. After only one week of deploying REFLEX at Crane, managers were able to use the data collected in the KINETIC Dashboard to make actionable insights into which factors were causing the greatest risk for workers.  For example, the managers observed a trend that the riskiest times of day by far were the hours following 11:00 am and 4:00 pm - or shortly before lunch time and the end of shift, respectively. This indicated that workers were at the greatest risk of injury when rushing to complete jobs at these high-stress times. Knowing this, the managers at Crane were able to immediately take action by directing changes to processes and workplace culture in order to begin to resolve this issue.

Empowered towards action

After the initial period of data collection, Crane enabled feedback for workers on the REFLEX devices. With live feedback, workers were alerted with a light vibration from REFLEX of each high-risk posture performed throughout the day. One worker, Chris, had initially been clocking 320 high-risk postures a day - a high number, even for an individual working in packing. However, after four weeks, Chris was able to reduce his number of high-risk postures by an astonishing 96% - to just 12 high-risk postures daily. Chris became one of the safest performers on the team as a result. Perhaps most impressive is that this remarkable improvement was largely self-directed: Chris was enabled by REFLEX to keep track of his improvement over time as he made adjustments to his lifting posture.
“It’s tough to always lift with the right posture, but I definitely feel less back pain at the end of the day"
Chris, warehouse worker, Crane Logisitics

Significant risk reduction

Chris was not the only individual to see strong improvement. By the time the 5-week pilot was completed, the Houston facility had seen an improvement of 84% in their number of high risk postures performed across the board. In addition to this impressive result, Crane managers also observed that a positive and conscious attitude towards safety among the workers was noticeably reinforced while using REFLEX. As safety culture is integral to Crane's company culture as a whole, this was a big win for the team in Houston.

Highlights

Key metrics from REFLEX Pilot at Crane distribution center in Houston, TX.
  • 84%

    The overall improvement seen across the CRANE workforce after using REFLEX.
  • 11:00 AM & 4:00 PM

    The riskiest times of day for workers prior to using REFLEX occoured one hour before lunch and  end of the shift each day.
  • 320/day → 12/day

    The most improved worker reduced his daily rate of unsafe postures from 320 to 12, a reduction of 96%.
  • Reinforced workplace safety culture and employee endgagement with that culture.
CRANE WORLDWIDE LOGISTICS

INDIVIDUAL
IMPROVEMENT

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Packer 4
103/day
24/day

84%

82%

Checker 5

96%

Checker 6

70%

Packer 3

90%

Checker 4

98%

Checker 3

77%

Checker 2

91%

Checker 1

76%

Packer 2

76%

Packer 1
323
12
Checker 6
57
9
Packer 4
103
Packer 1
24
115
10
Checker 1
234
57
Packer 2
105
24
Checker 2
119
2
Checker 3
154
14
Checker 4
113
34
Packer 3
129
23
Checker 5